Frequently asked questions

If I place an order and shortly after would like to add another product, do I have to place another order?

Yes, our order management system is totally automated and it is not possible to change an order received, as it is automatically redirected to the competent offices for processing.

Why am I not receiving any of your offers?

Probably because you haven't subscribed to our newsletter. You can check in your reserved area or contact our customer support.

Do you have periods of closure during the year such as summer holidays or something else?

No, our service is guaranteed all year round without interruptions.

I am a beauty centre, can I have a professional account even if I am not a hairdresser?

Yes sure it is possible.

How are the prices on cliCHair's website determined?

All prices on our site are exclusive of VAT and are displayed in the currency of the customer's country. VAT will be applied at the national level where applicable and not for international orders. This applies to both private customers and B2B clients.