All prices include VAT where applicable.
All prices are excluding VAT and will be applied where possible at the time of finalizing the order.
PRIVATE AND B2B CUSTOMERS
cliCHair is based in Switzerland and therefore all shipments within the territory of Switzerland and the Principality of Liechtenstein will be considered as national shipments. All shipments outside the national territory will be subject to international conditions and tariffs.
Shipping costs include priority delivery via DHL Express courier and your signature will be required on delivery.
All prices mentioned in this document are expressed in Swiss Francs, but will be automatically converted into the customer's currency and therefore may vary according to the current currency exchange.
Shipping costs may vary according to the country of destination and according to the type of customer and will be calculated before finalizing the order.
SHIPPING COSTS ARE DIVIDED BY ZONE
- Z0 (domestic shipments)
- Z1 (International shipments)
- Z2 (International shipments)
- Z3 (International shipments)
Z0 (Switzerland and Principality of Liechtenstein)
- For orders up to 129 CHf shipping cost 12.90 CHf
- For orders over 129 CHf free shipping
Z1 (Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, San Marino)
- For orders up to 159 CHf shipping cost 59 CHf
- For orders over 159 CHf shipping cost 15.90 CHf
- For orders over 359 CHf free shipping
Z2 (Iceland, Malta, Poland, United Kingdom)
- For orders up to 169 CHf shipping cost 69 CHf
- For orders over 169 CHf shipping cost 16.90 CHf
- For orders over 369 CHf free shipping
Z3 (Canada, USA)
- For orders up to 179 CHf shipping cost 79 CHf
- For orders over 179 CHf shipping cost 17.90 CHf
- For orders over 379 CHf free shipping
In some cases, the customs of the recipient foreign countries may require additional costs. These costs are charged to the customer.
The shipment includes the SMS/EMAIL notification service which allows the customer to manage the order delivery methods. Please make sure your email address is correct and that our confirmation email has not been transferred to your SPAM folder.
Order processing and shipping times are 48h except for any delays related to customs procedures, concerning shipments outside Switzerland and the Principality of Liechtenstein.
You will receive a confirmation email which will also give you the possibility to plan the delivery by choosing the delivery day and time you prefer.
PRIVATE and B2B CUSTOMERS
Problems with your order
If you are not present when the courier tries to deliver your order, they will leave you a delivery notice. You can then contact them directly to set a new delivery date at your convenience during normal office hours or to suggest another delivery address.
If the delivery date indicated in the shipment notification email has passed, please contact cliCHair customer service. We will investigate with the courier and do our best to ensure your order is delivered as soon as possible.
PRIVATE and B2B CUSTOMERS
Damaged or Defective Orders
If you receive your order and discover that its contents are damaged, take photos to show the problem and contact cliCHair customer service.
cliCHair will contact the carrier directly to solve the problem as quickly as possible, with minimum inconvenience for you. We will endeavor to contact you and keep you informed of the progress of our investigation and, if necessary, send you a replacement product.
If you experience any problems with your new product or believe it is defective, please contact cliCHair customer service immediately to report it.